Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. When companies require agents to work even more hours than originally scheduled, managers are just adding to the strain. Agents are human. Gamification. Humans have limits.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

FEBRUARY 14, 2019

We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. What’s Inside: Gamification in the Contact Center. Investing in Agents.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

Noble Systems

AUGUST 1, 2019

When contact center agents are stressed out, they can become frustrated, develop a cynical attitude toward co-workers and managers. Their negativism affects interpersonal relationships with customers in addition to other agents. Overloaded agents are typically less likely to be able to solve customer problems.

Agent burnout 62

Agent burnout Contact Center Schedule adherence Gamification 62

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

Talkdesk

JULY 16, 2019

What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. That’s where leveraging contact center performance management software can help.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

Playvox

APRIL 27, 2023

The contact center technology trend toward more sophisticated and AI-driven workforce management software is paying big dividends for customer service centers that adopt these solutions. Today, though, customer service agents handle a variety of channels that operate far differently. Be clear about how to succeed.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52