Remove Agent burnout Remove Gamification Remove Management Remove Quality management
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How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.

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What is Call Center Performance Management?

Talkdesk

What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. That’s where leveraging contact center performance management software can help.