Agent burnout Gamification Management Service level 
Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.
Noble Systems
SEPTEMBER 3, 2019
In addition, you may be risking your reputation and impeding the quality of customer service, which can lead to plummeting customer satisfaction. So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Agents are human. Gamification.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
AUGUST 1, 2019
When contact center agents are stressed out, they can become frustrated, develop a cynical attitude toward co-workers and managers. Their negativism affects interpersonal relationships with customers in addition to other agents. Overloaded agents are typically less likely to be able to solve customer problems.
Talkdesk
JULY 16, 2019
What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. That’s where leveraging contact center performance management software can help.
Fonolo
FEBRUARY 19, 2019
Some highlights: Contact Centers Focusing Less on 80/20 Service Level. Customer Service Lexicon. The migration of call centers from on-premise equipment to cloud services has been one of the mega-trends of the past decade. The Anatomy of a Successful Contact Center Manager [Infographic]. Investing in Agents.
Expert insights. Personalized for you.
68 
Let's personalize your content