CCNG
MARCH 8, 2023
In this blog post, we're discussing how to recognize warning signs and prevent contact center agent apathy before it affects performance metrics (and profits!). You Didn't Hire Apathetic Agents Employee blame is often the first reaction when agent apathy is discovered.
Outsource Consultants
JANUARY 3, 2024
At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. Both our client and BPO success teams focused consultations on how to improve work environments for agents, and, ultimately, the customers they served.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
OCTOBER 10, 2023
Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. So, is Average Handle Time (AHT) still a relevant metric and what does it mean for contact centres today? About the Author Graeme Meikle is a Senior Workforce Management Consultant at Calabrio.
Robert Davis
APRIL 5, 2018
Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical. List yield.
Robert C. Davis and Associates
APRIL 5, 2018
Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical. List yield.
Expert insights. Personalized for you.
195 
Let's personalize your content