JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. To avoid burnout, you can follow these strategies: 1.

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Fonolo

OCTOBER 19, 2021

To ensure agents are set up for success, it’s important to have solutions in place that can help boost employee satisfaction and give agents somewhere to turn if they’re stressed. Here are some common issues that come with working in a call center environment and how to help agents overcome them.

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NobelBiz

JUNE 4, 2024

In this comprehensive guide, we’ll dive into the nuances of customer service in call centers, exploring everything from the evolution of call centers to the latest trends and best practices. What is a Customer Service Call Center?

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NobelBiz

FEBRUARY 21, 2023

Being able to eliminate (or significantly reduce) one of the most critical stress factors for clients – the dreaded wait time – call centers can finally start building a sound and solid Customer Experience strategy. 3. Reduces call abandonment rates As mentioned before, customers despise waiting in line!

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Noble Systems

OCTOBER 21, 2020

The ACD takes all of this information into consideration, scans it against the rules that have been configured, and makes an educated decision about where the call should be directed. 6 common strategies for call distribution. There are several methods for call distribution. Noble Inbound Call Center Solutions .

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