Monet Software

NOVEMBER 11, 2020

That sense of ennui, stagnation or general “blah” that creeps up on agents and saps their energy and enthusiasm? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Prevention is the Best Medicine.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Mindtouch

FEBRUARY 6, 2018

Despite the proliferation of new support channels and technology, agent turnover remains the number one problem for contact centers. It’s not a problem to be ignored: agent burnout can diminish call center morale and negatively impact customer support KPIs like CSAT and NPS. People simply do not want to call support.

Agent burnout 54

Agent burnout Self service Call Center Morale 54

CCNG

MARCH 8, 2023

As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how?

Morale 195

Morale Contact Center CCNG Agent burnout 195

Mindtouch

MARCH 16, 2018

Regardless of the reason, an unhappy group of support agents can make for unhappy customers and seriously impact customer experience KPIs. Wherever you find agent burnout, dissatisfied customers are not far away. What makes customer support agents unhappy? Inadequate tools and resources.

Agent burnout 59

Agent burnout Customer Support Self service First call resolution 59

Global Response

AUGUST 7, 2023

Consider that happier employees with stronger morale will provide better customer service and tend to be friendlier on calls. As friendly customer service agents and effective problem-solving are key aspects of good customer service for today’s customers, ensuring your employee morale stays high is essential to delivering better experiences.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Consultant, Beyond Morale. Google Hangout: How to Deliver Great Customer Service in a Crisis. Jim Rembach.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Balto

NOVEMBER 2, 2023

In this blog, we’ll uncover the value of modern contact center solutions for enterprises, how they seamlessly integrate into your ecosystem, and why you can’t afford to ignore them. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52