Agent burnout Blog Morale Scripts 
Global Response
AUGUST 7, 2023
Should employees go above and beyond to handle customer problems, or should they stick to the script and answer as many calls as possible? Consider that happier employees with stronger morale will provide better customer service and tend to be friendlier on calls.
Balto
NOVEMBER 2, 2023
In this blog, we’ll uncover the value of modern contact center solutions for enterprises, how they seamlessly integrate into your ecosystem, and why you can’t afford to ignore them. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
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