Agent burnout Article contact center workforce Customer Support 
Playvox
JANUARY 11, 2024
If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time. This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. But getting to this nirvana is no picnic. Leaders must set the tone for everyone else to follow.
Playvox
MAY 25, 2023
It allows a customer to contact the business based on a time that’s suitable for them and remain productive in their daily lives. For less urgent inquiries, customers lean on email as a preferred communication channel. Let’s also consider the need to provide agile agent schedules to boost agent engagement and performance.
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