Agent burnout, contact center workforce and Customer Support

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Agent burnout

contact center workforce

Customer Support

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time. This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. But getting to this nirvana is no picnic. Leaders must set the tone for everyone else to follow.

Call Center

Call Center Schedule adherence call center workforce Management

The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

Digital channels have become an integral part of the way that organizations connect with their customers — whether that’s email, social media, live chat, SMS, or good old-fashioned telephone calls. Once you achieve this, you need to consider your workforce planning with digital and omnichannel forecasting for customer service in mind.

Contact Center

Contact Center Workload forecasts Agent burnout Customer retention

Customer Contact Central

Workforce Management for Call Centers: What You Need to Know

The Importance of Accurate Forecasting for Omnichannel Volume

Stay Connected