Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.
NobelBiz
JUNE 16, 2020
It’s just that, in some cases, the short-term positive results aren’t worth the mental and physical repercussions your agents may start showing in a couple of weeks if they’re not handling the situation properly. In order to better address the now rising levels of call agent burnout, let’s first look at the most common signs of burnout.
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Babelforce
SEPTEMBER 22, 2023
It’s estimated that the cost of replacing a single agent is anywhere between $5,000 to $7,500. But what exactly is agent burnout? We break it down in this article. Read on for: • What is Agent Burnout? • Why is Preventing Agent Burnout Important? • Why is Preventing Agent Burnout Important?
Playvox
APRIL 4, 2023
Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. Related Article: 7 Smart Ways to Reduce Call Center Turnover Forever The Role Of A Manager In Agent Well-Being Few things have a bigger impact on your agents’ emotional well-being than how they’re managed.
Playvox
JULY 31, 2023
Employee self-service can nurture employee satisfaction and agent performance and promote a motivated and engaged workforce. The right WFM solution will also provide you with the necessary insights through real-time dashboards and out-of-the-box historical reporting.
Playvox
APRIL 6, 2023
Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center? If too many people are scheduled, you’ll see downtime between interactions, lower occupancy rates, and lower employee productivity for the agents. Essentially, you are spending money on labor you don’t need.
Playvox
JANUARY 11, 2024
Instead of manual processes and adjustments, modern WFM solutions use real-time data and self-adjusting algorithms to continuously improve forecast accuracy, and handles synchronous and asynchronous workloads seamlessly in an omnichannel environment. Does your spreadsheet do all that?
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