4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)
SharpenCX
JULY 2, 2020
But the “omni” experience still doesn’t make customers happy. Because it fuels agent burnout and customer frustrations rather than streamlining CX and reducing customer effort. Leaders find gaps in CX and try to putty them shut by adding new tools and more channels.
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