4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)
SharpenCX
JULY 2, 2020
But the “omni” experience still doesn’t make customers happy. Because it fuels agent burnout and customer frustrations rather than streamlining CX and reducing customer effort. When your tools don’t work together, your agent experience suffers alongside your customer experience.
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