Agent burnout, Analytics, Contact Center and Customer effort

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Agent burnout

Analytics

Contact Center

Customer effort

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

SharpenCX

JULY 2, 2020

Funneling customers into a voice-only experience is a recipe for disloyalty with your modern customers. Download Now: Use data about what your customers really want to build your customer experience strategies. What is omnichannel nirvana (and how does my contact center get there)? Bulldoze silos.

Contact Center

Contact Center Customer Experience Agent burnout CRM

How Important is First Call Resolution for SMB Contact Centers?

Voxjar

JANUARY 11, 2018

First Call Resolution (FCR) is arguably the most important metric for small and midsize contact centers to track. Despite the importance of tracking FCR, small and midsize contact centers are often at a disadvantage compared to the big budgets and resources that larger contact centers have.

First call resolution

First call resolution Contact Center Construction Agent burnout

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

How Important is First Call Resolution for SMB Contact Centers?

Webinars

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