Accountability, Agent burnout, Analytics and Customer effort

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Accountability

Agent burnout

Analytics

Customer effort

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

SharpenCX

JULY 2, 2020

But the “omni” experience still doesn’t make customers happy. Because it fuels agent burnout and customer frustrations rather than streamlining CX and reducing customer effort. They staff it with knowledgeable and friendly agents who’ve been trained to answer technical questions with poise (and good prose).

Contact Center

Contact Center Customer Experience Agent burnout CRM

How Important is First Call Resolution for SMB Contact Centers?

Voxjar

JANUARY 11, 2018

Better Customer Effort Scores – Customer effort score is often a better measure of customer loyalty than CSAT. Customers will ultimately resent you if they have to jump through too many hoops to finally get an answer. One solution for this is speech analytics software.

First call resolution

First call resolution Contact Center Construction Agent burnout

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

How Important is First Call Resolution for SMB Contact Centers?

Webinars

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