Agent burnout, Analytics, Customer effort and Customer Experience

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Agent burnout

Analytics

Customer effort

Customer Experience

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

SharpenCX

JULY 2, 2020

Funneling customers into a voice-only experience is a recipe for disloyalty with your modern customers. Download Now: Use data about what your customers really want to build your customer experience strategies. But the “omni” experience still doesn’t make customers happy.

Contact Center

Contact Center Customer Experience Agent burnout CRM

How Important is First Call Resolution for SMB Contact Centers?

Voxjar

JANUARY 11, 2018

A high FCR typically means you are also doing really well with: Customer Experience – You normally see high FCR and high CSAT scores going hand-in-hand. According to a study done by Customer Relationship Metrics, CSAT will be 35-40% lower when a second call is made for the same issue. That’s why we made Voxjar.

First call resolution

First call resolution Contact Center Construction Agent burnout

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

How Important is First Call Resolution for SMB Contact Centers?

Webinars

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