Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. They also allow agents to easily see their schedule information and make requests for time off, bid on shifts or make swaps, giving them more ownership into their schedules. Speech analytics.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

JustCall

MAY 23, 2023

JustCall is at the forefront of contact center innovation. If you’re seeking to optimize operations and enhance customer interactions, you won’t want to miss the opportunity to explore our transformative contact center solutions at CCW Vegas. Meet our team of experts at booth no.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

JustCall

MARCH 7, 2023

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Playvox

JANUARY 11, 2024

Instead of manual processes and adjustments, modern WFM solutions use real-time data and self-adjusting algorithms to continuously improve forecast accuracy, and handles synchronous and asynchronous workloads seamlessly in an omnichannel environment. Does your spreadsheet do all that? Spreadsheets don’t function well as a reporting tool.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

NobelBiz

MARCH 6, 2023

It automatically dials multiple phone numbers simultaneously and uses algorithms to predict when an agent will be available to handle a call. The software utilizes predictive analytics and advanced machine learning to calculate the average call handling time and the average time between calls.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Agents won’t burn out trying to channel jump to satisfy needs.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52