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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

JUNE 9, 2021

Chatbot marketing drives many advertising and selling strategies. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them.

Chatbots 52
Chatbots Marketing Upselling Surveys 52
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