Return Customer

AUGUST 15, 2018

These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right. Twitter: [link].

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Fonolo

JUNE 14, 2018

Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. To put the pedal to the metal and accelerate speed (and CX) on all levels, they may consider: Investing in more agents to support all the channels a business has in place.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

Chatbot marketing drives many advertising and selling strategies. For example, a chatbot can collect data, evaluate leads, drive customer engagement, and keep tabs on returning website visitors. Taking advantage of chatbot technology means your customers can always get answers to their questions. Chatbots increase conversions.

Chatbots 52

Chatbots Marketing Upselling Surveys 52