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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Chatbot marketing drives many advertising and selling strategies. For example, a chatbot can collect data, evaluate leads, drive customer engagement, and keep tabs on returning website visitors. Taking advantage of chatbot technology means your customers can always get answers to their questions. Chatbots increase conversions.