Beyond Philosophy

JULY 5, 2015

Customer Focus. Support experiences are strategic, nimble and seamless, and often omni-channel. Recognizing the information needs of their customers, they invest in altruistic content creation (over advertising); and they communicate proactively and in as personalized a manner as possible.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

Fonolo

JUNE 14, 2018

It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. 2018 is game time.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

Chatbot marketing drives many advertising and selling strategies. For example, a chatbot can collect data, evaluate leads, drive customer engagement, and keep tabs on returning website visitors. Taking advantage of chatbot technology means your customers can always get answers to their questions.

Chatbots 52

Chatbots Marketing Upselling Surveys 52