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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. 2018 is game time.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Chatbot marketing drives many advertising and selling strategies. For example, a chatbot can collect data, evaluate leads, drive customer engagement, and keep tabs on returning website visitors. Taking advantage of chatbot technology means your customers can always get answers to their questions. Conduct surveys.