Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. John is an “Ex-Disney Guy” and Customer Experience Coach. Advertising Age and other A-list publications.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

SmartKarrot

APRIL 18, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Monitor customer health to track usage and overall customer satisfaction. Accurately document client interactions while adhering to varying service levels across advertisers.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

ProProfs Blog

DECEMBER 12, 2019

. “Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer.” ” – Michael Shevack, Executive Coach. Customer service is what sets the good companies apart from the bad companies. Customer retention is the only metric that matters.

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120