ShepHyken

OCTOBER 25, 2019

This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. All the scripts in the world won’t mean anything if the person delivering them doesn’t fit.

Call Center 192

Call Center Scripts Contact Center Advertising 192

TeleDirect

AUGUST 25, 2022

When your customers have a memorable call center experience, they’re likely to spread the word. That leads to happy and satisfied customers, which means a better overall reputation thanks to word-of-mouth advertising. Types of BPO Call Center. Not all call centers are the same! Happier Staff.

Call Center 62

Call Center virtual call center outsourcing Healthcare 62

Fonolo

JUNE 22, 2023

Although they can be simple and effective, customers don’t love IVR experiences. Consumers often list dealing with an IVR as a top grievance with the call center experience. Power and Associates, a good IVR experience is quite rare. Setting up your visual IVR isn’t just about repeating your old audio IVR script.

Interactive Voice Response 91

Interactive Voice Response Abandon rate Self service Call Center 91

NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. Outstanding service drives customer retention and word-of-mouth advertising, two things that can yield a significant edge in a tough market. Scripts can be useful. Your customer turns into a real human being!

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52