Advertising Banking Surveys Technical Support 
Taylor Reach Group
MAY 30, 2017
Telephone banking was one of the first self-serve interactions that most of us experienced. Those contacts that remain, will be complicated, complex and require a significantly different profile, than the typical customer service or technical support agent that exists in most centers today.
CX Journey
SEPTEMBER 16, 2014
Reputation management falls into the category of listening tools at your disposal for your CEM strategy, right next to surveys and other customer listening methods. Build a bank of trust and relationship currency so that, if/when things do go wrong, you can recover more easily. What should businesses do instead? Cost less (e.g.,
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 1, 2017
Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. According to the Deloitte survey , it takes about $12k to replace an average call center agent. Tyler Riddell. In such an environment, training is time-consuming and expensive.
Help Scout
SEPTEMBER 28, 2021
Our technical support specialist candidates are asked to give a live demo of the product over Zoom and then spend some time in our Help Scout queue responding to realistic customer questions. We have a bank of questions to ask at this point, but we always update and add new ones along the way.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Expert insights. Personalized for you.
71 
Let's personalize your content