AWS Machine Learning

MARCH 31, 2023

The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.

Virtual Agent 75

Virtual Agent Self service Transportation Customer Experience 75

Creative Virtual

NOVEMBER 6, 2019

By Maria Ward, Account Manager/Knowledgebase Engineer. Even though it was the fourth year Creative Virtual sponsored the joint events, it was my first opportunity to represent the company, so I wasn’t sure what to expect. He outlined Creative Virtual’s top tips for implementing chatbot, virtual agent and live chat technology.

Technology 40

Technology Virtual Agent Chatbots Employee engagement 40

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

AWS Machine Learning

SEPTEMBER 29, 2022

The solution workflow contains the following steps: The admin deploys the QnABot solution into their AWS account, opens the Content Designer UI, and uses Amazon Cognito to authenticate. To get started, you need the following: An AWS account. Import example questions to QnABot. Create a test call and interact with the bot. or later).

Virtual Agent 67

Virtual Agent Call flow Interactive Voice Response Contact Center 67