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Everything You Need to Know About Auto Attendant

Hodusoft

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. After the mass production of auto attendants began, all types and sizes of organizations used it to route incoming calls to the right agents.

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling. In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . Wire-based, high-maintenance analog phones slow down progress on support and sales efforts.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

Long hold time and numerous call transfers frustrate customers. So, when a customer calls your support team, you need a defined system wherein the response time is faster, the average resolution time is shorter, and the backlog is minimum. IVR, or Interactive Voice Response, is a big piece of the puzzle to achieve these goals.