Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. Who are you contacting? Why are you contacting them? Many books have been written on creating calling scripts for telemarketing services. Instead, I have multiple questions. If so, what?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

JULY 19, 2018

The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. At Quality Contact Solutions, we’ve defined our niche as sales. Contact types: Outbound calls, inbound calls, email contacts. Contact types: Outbound calls.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. Who are you contacting? Why are you contacting them? Many books have been written on creating calling scripts for telemarketing services. Instead, I have multiple questions. If so, what?

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

NobelBiz

JUNE 9, 2020

Telemarketing spoofed numbers are illegal if the numbers do not represent the company “on whose behalf the call is being made.” Furthermore, social media accounted for 23.6% Tech-support schemes where callers impersonate tech companies and use numbers that seem similar to those of the tech firms. What Is Legal Spoofing?

Telemarketing 52

Telemarketing Contact center software Government Healthcare 52

Calltools

MARCH 20, 2019

The telemarketing industry and contact centers fall under the purview of the FTC. The 3 Percent Rule The TCPA creates an ever-changing landscape where telemarketing and call center industries operate. A call is “abandoned” when no agent is available within two seconds of a person answering the call.

Telemarketing 40

Telemarketing B2C Abandon Call Technical Support 40

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. A reliable infrastructure enables scalability and flexibility, allowing call centers to adapt to changing business needs and customer demands.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Blueship Call Center

MARCH 31, 2023

Many small business owners believe that to outsource their contact centers, you must be a major corporate conglomerate, but this is untrue. To create a productive plan to expand your business, this guide will cover all you need to know about outsourcing your contact centers. What Is Outsourcing of Contact Centers?

outsourcing 45

outsourcing Call Center Calibration Contact Center 45