CSM Magazine

MARCH 29, 2022

To boost employee morale, set goals that are both attainable and demanding. You might also have a ‘thank you’ brunch with free meals, gifts, entertainment, and other activities. This figure rises to 92 percent for younger generations, a group that will account for 75% of the workforce by 2025. Automate manual work.

Morale 52

Morale Entertainment Employee engagement Accountability 52

Etech GS

DECEMBER 10, 2019

It is easy to entertain grand perceptions of a team’s performance and how organizational culture helps and hinders this. Reduction in employee morale and productivity or increased turnover can all be signs. For example, a contact center may take over an account with poor customer service reviews. Assess the Workplace Culture.

Entertainment 59

Entertainment Morale Contact Center Surveys 59

SharpenCX

APRIL 29, 2020

Apply the increase to your peak season in 2020, and you can forecast at least 2500 interactions per day (without accounting for any other business changes). Account for agent 1:1s, team meetings and performance conversations with supervisors, too. We harbored some customer goodwill and boosted agent morale and inclusion in the process.

Coaching 76

Coaching Management Contact Center Morale 76

Tethr

JANUARY 30, 2020

Script adherence Proper greeting Required closing Compliance (proper authentication, retrieval of account number, disclosure statement) Skills & behaviors (professionalism, empathy, subject matter expertise, confidence, friendliness). Stop entertaining a broken system. Here are some points they are ticking off their boxes.

Call Center 82

Call Center Scripts Average Handle Time Entertainment 82

Russel Lolacher

AUGUST 30, 2018

Though quiet now, when it comes alive it is a constant source of frustration, ineptitude, entertainment and anger, all wrapped together in a perfect light grey package. Morale of the Story. Be accountable and take responsibility. ACT ONE: The machine sits on a cheap plywood desk at the end of the guest room.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Russel Lolacher

AUGUST 30, 2018

Though quiet now, when it comes alive it is a constant source of frustration, ineptitude, entertainment and anger, all wrapped together in a perfect light grey package. Morale of the Story. Be accountable and take responsibility. ACT ONE: The machine sits on a cheap plywood desk at the end of the guest room.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98