SharpenCX

JULY 28, 2021

Our well-being is deeply connected to our finances. And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. As a manager, part of your job is to advocate for your employees to have the best experience working in your call center. When your employees are happier, they work harder.

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Up Your Service

AUGUST 8, 2018

The Finance department creates value for the organization by handling the budgets, the reports and the collections and the payments. KAUFMAN: There are many measures, surveys, and indices that can be used: customer satisfaction or customer loyalty scores, employee engagement scores, net promoter scores, etc. You’re late.

Education 53

Education Airlines Scripts Personalization 53

Up Your Service

AUGUST 8, 2018

The Finance department creates value for the organization by handling the budgets, the reports and the collections and the payments. RON KAUFMAN: There are many measures, surveys, and indices that can be used: customer satisfaction or customer loyalty scores, employee engagement scores, net promoter scores, etc. You’re late.

Education 40

Education Airlines Scripts Personalization 40