Kayako

MARCH 21, 2022

A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more. Are you ready to get started or improve your telecom customer service KPI performance? Collaboration is Key for Customer Service Success. Kayako’s Single View.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

SmartKarrot

SEPTEMBER 12, 2022

Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business with the company. Account Manager Responsibilities in 2023. Like what you are reading?

Accountability 10

Accountability Management SaaS Upselling 10

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Time management.

Management 90

Management Upselling Coaching Best practices 90

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

SmartKarrot

NOVEMBER 2, 2020

We asked him about customer retention strategies during COVID-19, and he spoke his mind. “As As a SaaS company, customer retention is important for us to keep the flywheel active since existing customers are what keep every other process in our business self-sufficient.”. Liam Pickard, Marketing Manager, Klood.

Customer retention 21

Customer retention Consulting Consulting Marketing 21