SmartKarrot

FEBRUARY 9, 2024

This strategic focus on the initial stages of customer engagement sets the foundation for a successful long-term relationship. Customer Retention The CS framework seamlessly transitions to customer retention, where industry-standard practices like ITIL and ISO 20,000 come into play.

Best practices 10

Best practices industry standards Customer retention Accountability 10

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Education Services Group

JULY 29, 2020

Examples would be monthly product updates, quarterly newsletters, or upsell campaigns. Maybe there’s an introductory email that each CSM copies and pastes, customizes, and sends, every single time they get a new account. A portion of any comprehensive Digital Customer Success strategy includes gathering feedback.

Marketing 52

Marketing industry standards Surveys Upselling 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. It's simple.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. It's simple.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64