Tethr

JULY 21, 2020

Customers deserve a spot on your QA scorecard, but they’re often forgotten in the QA measurement process. Using Tethr’s Agent Impact Score (AIS), businesses can start connecting agent quality to effort reduction, while holding agents accountable for customer experience. Modernizing QA. AIS represents a new way forward.

Coaching 69

Coaching Construction Upselling Scripts 69

ProProfs Blog

APRIL 17, 2020

5: Customer Satisfaction Score. #6: 6: Customer Lifetime Value (LTV). #7: 8: Average Revenue Per Account. #9: 9: Customer Retention Rate (Over Time). #10: 10: Customer Retention Cost. #11: 11: Customer Health Score. #12: How to Measure Customer Churn Rate? Increase your chances to upsell. .

Metrics 142

Metrics Customer retention SaaS Surveys 142

Pointillist

JULY 25, 2018

The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?

Analytics 93

Analytics Government APIs Metrics 93

Voxjar

MARCH 21, 2019

When used correctly, call evaluations bring transparency into the conversations that your reps are having with customers. They also promote high-quality interactions with your brand by setting clear goals for the outcome of each call and create accountability for employees. Please don’t hold them accountable for a customer’s happiness.

Metrics 40

Metrics Coaching Scripts Contact Center 40

Pointillist

JULY 25, 2018

The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?

Analytics 43

Analytics Metrics Government Journey mapping 43