JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. How can speech analytics help in legal and compliance issues? CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

Amity

SEPTEMBER 7, 2016

This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. I alluded to how things were 7 years ago: 4 CSMs looking over 250 accounts. We’re pretty good at ensuring that we’re having quality engagements with each of our accounts.

Metrics 0

Metrics Upselling Accountability Customer retention 0

JivoChat

FEBRUARY 22, 2023

Improved Customer Satisfaction: By partnering with experienced customer service providers with access to advanced analytics and CRM integration tools, businesses can ensure that customers are provided with effective and quick solutions (like a personalized website customer journey for instance) – leading to improved customer satisfaction rates.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

JivoChat

AUGUST 9, 2021

Maybe they stopped looking for a new CRM because COVID brought new priorities to the surface. Or, if you’re a SaaS/B2B brand, you might try something like Evernote does here: Source. For SaaS companies, you might make it easy for customers to change plans–for example, allowing them to downgrade their plan instead of canceling.

Personalization 52

Personalization Customer Service B2B SaaS 52

JivoChat

AUGUST 9, 2021

Maybe they stopped looking for a new CRM because COVID brought new priorities to the surface. Or, if you’re a SaaS/B2B brand, you might try something like Evernote does here: Source. For SaaS companies, you might make it easy for customers to change plans–for example, allowing them to downgrade their plan instead of canceling.

Personalization 52

Personalization Customer Service B2B SaaS 52

SmartKarrot

OCTOBER 9, 2020

This refers to vertical SaaS and horizontal SaaS. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. In general SaaS solutions are a must-have for every business need. What is vertical SaaS?

SaaS 10

SaaS Real estate Construction Multichannel 10