aircall

OCTOBER 6, 2022

Companies in the EMEA region currently account for 53% of Aircall’s customer base, and the expansion of our physical presence across the continent helps us bring the power of conversation to the region’s resilient and ambitious business community. . ” — Anna Núñez, Regional Sales Manager at Aircall . But that’s not all.

SaaS 62

SaaS Education Marketing Technology 62

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. Are enterprise clients most concerned with security, uptime and having access to an account manager? Manager of Growth Marketing, Sarah E.

Marketing 109

Marketing SaaS Sales Surveys 109

aircall

FEBRUARY 26, 2018

2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. Integrations: 19/ 20. We are very serious about integrations.

call center software 59

call center software Call Center First call resolution Technical Support 59

Comm100

NOVEMBER 23, 2020

Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. Save money, save time, and reduce effort while increasing customer satisfaction. Get Comm100 Free.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Nicereply

JUNE 18, 2020

Your sales team went home, and all you had left was your current group of customers. The funny thing is, customers who churn have the same effect on your business even when you are still making sales. SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. You can get it here.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Netomi

FEBRUARY 28, 2022

Erin Wallace – VP, Integrated Marketing, thredUP. As thredUP’s VP, Integrated Marketing, she serves as a spokesperson for the company’s sustainability work as well as the growing popularity of secondhand shopping (by 2025, the fashion resale market in the U.S. Connect with Emilie . is expected to reach $76 billion annually). .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

FEBRUARY 6, 2018

Business Seeks Social Media Software with Integrated Social CRM. And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software. Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month.

CRM 42

CRM Enterprise SaaS Marketing 42