aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. on a Monday. Sales, marketing, product, support, and, of course, customer success will all be part of the ecosystem. Get them to a point where your product is well-known and integrated into their processes.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

Nicereply

NOVEMBER 30, 2021

Getting to the bottom of issues will help you determine the right course of action and whether each particular customer should actually be re-engaged. E.g., SaaS customers who left due to price can be offered a special discount or access to a product’s premium features. Find out why they left in the first place. The Bottomline.

Surveys 104

Surveys B2C Benchmark Accountability 104