ChurnZero

JUNE 17, 2022

Onboarding sets the tone for a customer’s entire lifecycle. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. Is the customer an early adopter, a lagger, or right on track? Identify early usage patterns of customers who have churned.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

JUNE 17, 2022

Onboarding sets the tone for a customer’s entire lifecycle. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. Is the customer an early adopter, a lagger, or right on track? Identify early usage patterns of customers who have churned.

Metrics 52

Metrics SaaS Surveys Self service 52

Netomi

APRIL 7, 2023

With an ever-expanding customer base, WestJet’s Chief Digital and Innovation Officer Alfredo Tan realized that the airline needed to embrace innovation whole-heartedly in order to keep up with customer expectations for personal and convenient support. This is why they started implementing Customer Effort Surveys.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

SmartKarrot

APRIL 21, 2022

Here are the key roles that need to make a company truly customer-centric and meet challenges. Key C-Suite roles required to make a customer-centric executive team. The customer is not a single CS professional’s responsibility. The entire C-suite is responsible for the customer. Like what you are reading?

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10

SmartKarrot

APRIL 21, 2022

Here are the key roles that need to make a company truly customer-centric and meet challenges. Key C-Suite roles required to make a customer-centric executive team. The customer is not a single CS professional’s responsibility. The entire C-suite is responsible for the customer. Like what you are reading?

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10