Accountability Chatbots SaaS Strategic Value 
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. If we’re not at peak SaaS, we’re probably close to it.
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. If we’re not at peak SaaS, we’re probably close to it.
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