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Top 8 SaaS Account Management Best Practices

SmartKarrot

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. The ideal Account Manager should be a problem solver who is sensitive to the client’s needs and spends time and energy to make them successful.

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5 Investment Considerations for Customer Success

Amity

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

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Nov 08 – Customer Success Jobs 

SmartKarrot

Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Director, Customer Success – SaaS Location: Remote, United States Organization: Movista As a Sr. Apply here: [link]. Apply here: [link].

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Predictions for Customer Success in 2019

ChurnZero

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values. Internally owned by the CSM, and collaborated on across teams.

SaaS 73
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Investment Considerations for Customer Success

Amity

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

SaaS 64
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Predictions for Customer Success in 2019

ChurnZero

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values. Internally owned by the CSM, and collaborated on across teams.

SaaS 49
article thumbnail

5 Investment Considerations for Customer Success

Amity

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.