Certified Languages International

DECEMBER 8, 2019

If the answer is yes, then you already know that the Centers for Medicare and Medicaid Services (CMS) call center monitoring period is fast approaching. And you are already acutely aware of how stressful it can be to manage, prepare, and educate your busy agents on the requirements.

Call Center 52

Call Center Scripts Education Call flow 52

Enghouse Interactive

MAY 21, 2019

Enghouse Interactive Educates – #2 in a series. Improve employee engagement: Involve the Agents themselves in quality management and the pursuit of process improvement – they are so intimately involved in the process, they may see opportunities for improvement more readily than others.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

APRIL 28, 2019

Improve employee engagement: Involve the Agents themselves in quality management and the pursuit of process improvement – they are so intimately involved in the process, they may see opportunities for improvement more readily than others. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

Quality management 49

Quality management Management Scripts Call flow 49

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Employee engagement. One of the most undervalued call center metrics is…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561