Best Practices for Customer-Centric Decision Making
PeopleMetrics
MARCH 1, 2017
Build mutual trust with our customers."Waive Waive the overdraft fee for customers who overdraw their accounts the first time."Empower Guiding principles should be understandable, easy to repeat, and tied to the elements of your desired customer experience. Customer-Centric Talent Decisions. Empower women."Offer
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