Accountability Brand ambassadors Coaching Upselling 
Totango
JULY 28, 2021
Suggesting upsells. While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management. Encouraging subscription renewal.
24-7 InTouch
FEBRUARY 25, 2020
The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. Branded innovative work spaces help complement the training curriculum, along with team building activities.
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JustCall
APRIL 22, 2022
Loyal customers today could be brand ambassadors tomorrow. Loyalty is a brand”. Build well-rounded customer service with rep training and coaching . Successful customer service teams cannot be magically manifested – it takes training and coaching to help polish agents’ skills. Satisfaction is a rating.
SmartKarrot
OCTOBER 22, 2021
Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. Accelerate customers’ time-to-value through consultative outreach and coaching.
Integrity Solutions
MAY 23, 2023
Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t.
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