Accountability Big data Customer emotions Personalization 
Beyond Philosophy
SEPTEMBER 25, 2017
The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Have you used Big Data in your business?
Infinity
JANUARY 22, 2019
Emotional intelligence starts and ends with being aware of our own emotions and other peoples. In business terms, it's understanding, predicting, and relating to our customers’ emotions during their journey. We live in a golden age of marketing whereby smart technology allows us to access huge amounts of data.
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NobelBiz
AUGUST 3, 2021
After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. Incoming calls are pre-processed and vetted before being routed to the appropriate information, person, or voice mailbox.
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Customers want you to know them.
Balto
SEPTEMBER 12, 2023
With increased adoption of digital channels, competition from fintech services, and evolving customer expectations, the financial services industry has changed forever. Many financial institution leaders don’t realize this, but providing a seamless customer experience is actually one of the most effective marketing tactics.
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