Beyond Philosophy
SEPTEMBER 25, 2017
The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Have you used Big Data in your business?
Infinity
JANUARY 22, 2019
Emotional intelligence starts and ends with being aware of our own emotions and other peoples. In business terms, it's understanding, predicting, and relating to our customers’ emotions during their journey. We live in a golden age of marketing whereby smart technology allows us to access huge amounts of data.
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Clarabridge
OCTOBER 25, 2017
Journey analytics combines big data technology, advanced analytics, and functional expertise to help companies perfect their customer journeys. To map them, it leverages millions of data points across customers, channels, and touchpoints ” – McKinsey. 4- Take action.
NobelBiz
AUGUST 3, 2021
After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. These systems may also identify and analyze customer emotions during a call. NPS, and CES are the most classic in this category.
Balto
SEPTEMBER 12, 2023
Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment.
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture.
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