Calltools

JULY 27, 2022

All contact centers should adhere to regulations that advocate data protection and ethical calling practices. Learn some best practices to maintain call compliance in your center below. . government. The post Best Practices to Maintain Call Compliance appeared first on CallTools. TCPA and DNC Compliance.

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Global Response

JANUARY 31, 2024

Understanding regulatory compliance in call centers Call center compliance is the set of federal, state, and international rules that govern call center practices. The Do Not Call (DNC) list : Individuals can register their information on the DNC list to stop receiving telemarketing calls. Let’s dive in.

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Calltools

SEPTEMBER 30, 2020

If you have a call center, you know that a number of state and federal regulations govern your operations. Telemarketing Consumer Protection Act (TCPA) The Federal Communication Commission (FCC) is one of the federal organizations that govern call center operations. In the United States, federal law requires one-party consent.

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Balto

AUGUST 29, 2023

Since its existence, there haven’t been any rules or regulations that govern contact center common practices. The act set rules and regulations that tackled concerns related to unsolicited telemarketing practices. This changed with the launch of the 1991 Telephone Consumer Protection Act ( TCPA ) in the United States.

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COPC

FEBRUARY 15, 2024

Its role is to maintain the best practices and requirements in the COPC CX Standard. For customer contact operations, KCR jobs historically included human staff, including CSS or CSSs on the phone, using email or as web agents, collectors, telemarketers, mail/fax processors, and now may include AI-driven systems.

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NobelBiz

APRIL 9, 2024

In this comprehensive article, we delve into the details of call center compliance , exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence. It encompasses various aspects, including data protection, consumer rights, and ethical practices.

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Select VoiceCom Blog

NOVEMBER 28, 2023

The Australian government defines specific exceptions that are permitted. Drawbacks of robocalls While robocalls offer convenience for call centres, they still aren’t the perfect telemarketing solution. Once a number is in the register, telemarketers have 30 days to stop contacting that number. Not always.

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