7 Customer Marketing Strategies to Increase SaaS Retention
ChurnZero
JULY 9, 2020
Customer Tenure – have they been a customer for at least nine months to a year? Product Usage – is the account above 80% license utilization with high usage across all features? CSM Sentiment – does the customer have at least a 4 out of 5 sentiment score in ChurnZero? Uncover Opportunities With Upsell Campaigns.
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