Accountability Banking Morale Scripts 
Callminer
APRIL 21, 2020
Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Good scripting can lessen the amount of decision making, but another way to counteract. This helps in morale boosting as well as better handling of personal relationships when things are not going well.
Help Scout
JULY 13, 2021
If you sell something to them, you are (at least morally) responsible for their experience. Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. How Bare you?
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ChurnZero
JANUARY 29, 2021
Due to the social constraints (most notably a lack of face-to-face interaction) of a work-from-home environment, I was growing more and more aware that I didn’t have a good pulse on team morale, and I didn’t know how to find that pulse so we could offer support where needed. Plan, but don’t script. your customers.
Integrity Solutions
SEPTEMBER 28, 2023
In the banking sector this is especially apparent. New research found that just one in five banking customers feels valued by their bank, while good customer service (along with trust and reliability) was cited as having the biggest impact on their decision to stick with a provider. Customers want empathy. Really heard.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. When agents using CTI receive incoming calls, a screen pop up is displayed, showing the caller’s account information on the agent’s computer screen.
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