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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. The most recent census reports that 21.4% of Canadians speak French as a first language.

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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

By Nathan Teahon, Strategic Account Director. This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. Literally, the first question is generally “what is the cost?