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APIs

Bilingual agents

Marketing

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

DECEMBER 31, 1969

This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

Call Center

Call Center Telemarketing Bilingual agents outsourcing

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Bilingual Customer Support: Where Live Agents and AI Coincide

5 Outbound Call Center Pricing Variables

Webinars

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