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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

Text-Ony Channels: A Great Compromise for Low-Volume Languages Most major CRMs include API options to seamlessly translate customer contact content, including real-time translation for channels like chat or social media. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership.

Customer Support 124
Customer Support Bilingual agents outsourcing Contact Center 124
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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

DECEMBER 31, 1969

By Nathan Teahon, Strategic Account Director. This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. Literally, the first question is generally “what is the cost?

Call Center 40
Call Center Telemarketing Bilingual agents outsourcing 40
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