Totango

JANUARY 3, 2024

These touchpoints are key for driving positive customer outcomes and unlocking new revenue potential—which makes connecting revenue intelligence platforms, like Gong and Chorus, directly into Totango critical to accelerate the path to success for customers, relieving what would be an otherwise time-consuming and difficult burden.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Marketing 48

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

DMG Consulting

MAY 15, 2018

Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. With more than 150 competitors worldwide, the cloud-based contact center infrastructure market is primed for success. MARKET BENEFITS AND POTENTIAL. Like what you’re reading?

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Comm100

FEBRUARY 5, 2018

Today, if you google ‘Customer Engagement Software’, you’ll find that the top results are lists of the best customer engagement tools on the market. Marketing (Personalization) Software. Modern CRM software aims to integrate and automate 3 key functions: sales, marketing, and customer support. CRM Software. Live Chat Software.

CRM 48

CRM Marketing Multichannel Self service 48

inmoment

NOVEMBER 6, 2019

InMoment’s XI Platform is comprised of three clouds: the CX Cloud , the Employee Experience (EX) Cloud , and the Market Experience (MX) Cloud. The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results. 3% increase in CX-fueled revenue.

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

Amity

DECEMBER 5, 2018

We are about to launch our second course designed for CSM’s and Account Managers in charge of expansion revenue. So many teams are remote these days, they rarely have their entire Customer Success, Sales and Marketing team in one office. I started as an Advertising Account Executive in New York. How can you do both?

SaaS 84

SaaS Consulting Consulting Coaching 84